1. Acceptance of Terms

By accessing and using WilderBike.com (“we,” “our,” “us”), you agree to comply with and be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our website.

2. Use of Our Website

2.1 Account Registration

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To access certain features of our website, you may need to create an account. You agree to provide accurate and complete information during the registration process and to keep your account information up-to-date.

2.3 Prohibited Activities

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You agree not to engage in any of the following prohibited activities:

Violating any applicable laws or regulations.

Infringing on the intellectual property rights of others.

Interfering with the operation of our website or servers.

3. Orders and Payments

3.1 Product Availability

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All products listed on our website are subject to availability. We reserve the right to limit the quantity of products we supply and to discontinue any product at any time.

3.2 Pricing and Payment

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Prices for our products are subject to change without notice. We accept various payment methods, and you agree to pay all charges incurred by you or on your behalf through our website.

3.3 Order Confirmation

 

After placing an order, you will receive an order confirmation email. This email does not signify our acceptance of your order, and we reserve the right to cancel or limit your order at any time.

4. Shipping and Returns

4.1 Shipping

We will ship products to the address provided during the order process. Shipping times and costs may vary based on your location and the shipping method selected.

4.2 Returns and Refunds

We offer a return policy for eligible products. Please refer to our Return Policy for detailed information on how to return a product and request a refund.

5. Intellectual Property

All content on our website, including text, graphics, logos, images, and software, is the property of WilderBike.com or its licensors and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our prior written permission.

6. Limitation of Liability

To the fullest extent permitted by law, WilderBike.com shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or products.

7. Indemnification

You agree to indemnify and hold harmless WilderBike.com, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, and expenses arising out of your use of our website or violation of these Terms.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the state of California, without regard to its conflict of law principles.

9. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our website after any changes constitutes your acceptance of the new Terms.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at 518-542-7983 or through our "Contact Us" page. 

Return Policy 

1. Introduction

We want you to be completely satisfied with your purchase. If you are not satisfied, you can return your product under the following conditions:

2. Return Policy

2.1 Time Frame Items must be returned within 30 days of purchase.

2.2 Condition of Products

Items must be in their original condition and packaging.

3. Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

Customized or personalized items

Items marked as final sale

4. Return Process

4.1 Initiating a Return To initiate a return, please contact our customer service team at 518-542-7983 or throug our "Contact Us" page. Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to proceed.

4.2 Shipping the Return

You are responsible for the cost of return shipping. Please ensure that the product is securely packaged and include the RMA number on the outside of the package. We recommend using a trackable shipping method to ensure the safe return of your product.

5. Refunds

5.1 Processing Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 7-10 business days.

5.2 Partial Refunds

In certain situations, only partial refunds may be granted, such as for products that are returned in a condition different from their original state.

6. Exchanges

If you wish to exchange a product for a different size, color, or model, please contact our customer service team at [Insert Contact Information]. Exchanges are subject to product availability.

7. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at [Insert Contact Information]. We will arrange for a replacement or refund at no additional cost to you.

Shipping Policy 

1. Introduction

We strive to deliver your order as quickly and efficiently as possible. This Shipping Policy outlines our shipping practices and procedures.

2. Free Shipping

We offer free shipping on all orders, except for delivery to Burning Man/Black Rock City, NV, for which there is a $199 fee.

3. Order Processing

3.1 Processing Time Orders are processed within 24 hours.

3.2 Confirmation Email You will receive a confirmation email with tracking information once your order has shipped.

4. Shipping Restrictions

4.1 International Shipping International shipping may be subject to additional customs fees.